Plaza Premium Lounge at JKIA

The Plaza Premium Lounge at JKIA offers a comprehensive range of amenities designed to provide a relaxing and comfortable environment for travelers. Its 24-hour operation makes it accessible for passengers regardless of flight times. Key features include premium food and beverages, free Wi-Fi, shower facilities, and dedicated areas for children and prayer. The lounge’s modern design and convenient location in Terminal 1D make it a valuable retreat for international travelers seeking comfort and convenience at the airport.

Location

• Terminal: Terminal 1D, Inside Security
• Address: Located on Level 2, next to Gate 4

Operating Hours

• Open: 24 hours a day

Top Amenities

• Premium Food: A variety of hot and cold buffet options, including local and international cuisine.
• Snacks: Light snacks available throughout the day.
• Spirits & Liquor: A selection of premium alcoholic beverages.
• Beer & Wine: Complimentary beers and wines.
• Wi-Fi: Free high-speed internet access.
• Showers: Equipped with clean and well-maintained shower facilities, including towels and shower gel.

Additional Facilities

• Air Conditioning: Ensures a comfortable environment.
• Children’s Room: A dedicated area for children to play and relax.
• Disabled Access: The lounge is accessible to passengers with disabilities.
• Flight Information Monitors: Keep track of flight statuses in real-time.
• Newspapers/Magazines: A selection of local and international publications.
• Prayer Room: A quiet space for prayer and reflection.
• Television: Multiple TV screens with a variety of channels.

Important Information

• Children: Children under 2 years are admitted free with an adult.
• Booking Restrictions: LoungeBuddy retail bookings are not available between midnight and 6 AM.
• Cancellation Policy: Cancel up to 24 hours prior to your booking time to get a full refund.
• Booking Flexibility: You may enter the lounge one hour before or after your booked time. Your booking starts upon entry.

Directions

• Airport: Jomo Kenyatta International Airport (NBO), Nairobi, Kenya
• Security Clearance: Located inside security, so passengers must clear security and immigration control to access the lounge. A valid boarding pass for a departing flight from Terminal 1D is required.

Contact Information

• Phone: +254 742 614 575
• Email: nbot1d.gso@plaza-network.com
• Website: Plaza Premium Lounge

Pros and Cons of Plaza Premium Lounge at JKIA Based on User Reviews

Pros

1. 24-Hour Availability:
   • The lounge is open 24 hours a day, providing continuous access for travelers regardless of their flight schedules. This is particularly beneficial for those with late-night or early-morning flights​.
2. Modern and Clean Facilities:
   • Users appreciate the modern design and cleanliness of the lounge, including well-maintained shower facilities which provide towels and shower gel. The overall ambiance is noted as being comfortable and inviting​.
3. Good Food and Beverage Selection:
   • The lounge offers a variety of high-quality food and beverages. This includes hot and cold buffet options, snacks, premium spirits, beer, and wine. The food is generally well-received, adding to the comfort of travelers​.
4. Comfortable Seating:
   • The lounge features a variety of comfortable seating options, allowing travelers to relax and unwind before their flights. This includes plush armchairs and areas designed for both relaxation and work.
5. Wi-Fi and Business Facilities:
   • Free high-speed Wi-Fi is available, which is essential for travelers needing to stay connected. Additionally, the lounge provides business facilities, including dataports and computers, which are useful for business travelers​
6. Family-Friendly:
   • The lounge includes a children’s room, making it a good choice for families traveling with young children. This dedicated area provides a safe and entertaining space for children to play​ .

Cons

1. Crowded During Peak Times:
   • Several reviews mention that the lounge can become crowded, especially during peak travel times. This can detract from the overall comfort and tranquility of the space​.
2. Limited Space:
   • Despite the variety of seating options, the lounge’s size can feel limited, particularly when it is busy. Some users reported difficulty finding available seats during peak hours​.
3. Inconsistent Service Quality:
   • The quality of service has been described as inconsistent by some users. While many find the staff friendly and helpful, others have experienced less attentive service, which can impact the overall experience​.
4. Noise Levels:
   • The lounge can be noisy, especially when it is crowded. This can be a drawback for travelers looking for a quiet place to relax or work​.
5. Booking Restrictions:
   • LoungeBuddy retail bookings are not available between midnight and 6 AM, which can be inconvenient for travelers arriving during these hours. Additionally, some users have noted that pre-booked customers sometimes face issues with space availability due to the pay-on-the-day customers​.
6. Cancellation Policy:
   • While the lounge offers a cancellation policy allowing cancellations up to 24 hours before the booking time for a full refund, any changes or cancellations made within 24 hours are non-refundable, which can be restrictive for some travelers​.

These reviews provide a comprehensive view of the Plaza Premium Lounge at JKIA, highlighting its strengths in providing a modern, comfortable environment with good amenities, while also pointing out areas where improvements could be made to enhance the traveler experience further.