Visitors intending to reach the official website should visit kaa.go.ke
Jomo Kenyatta International Airport (JKIA) offers comprehensive lost and found services to assist passengers who have misplaced their belongings while traveling through the airport. The Kenya Airports Authority (KAA) security section is responsible for handling lost and found property, ensuring that passengers have a central point of contact for retrieving their items.
Lost and Found Process at JKIA:
- Reporting Lost Items:
Passengers who lose items are advised to visit the Lost and Found office, located in the Arrivals Building at JKIA. It’s recommended to report any lost items as soon as possible after discovering the loss, to increase the chances of recovery. - Required Information:
When reporting a lost item, passengers will need to provide detailed information about the item, including a description, when and where it was last seen, and personal contact details to facilitate the return process. Bringing along a form of identification, such as a passport, is also necessary. - Reuniting Passengers with Luggage:
If your lost luggage is located, it will be held at the Arrival Terminal’s baggage bay for retrieval. Passengers should present identification and proof of ownership (like baggage tags) to collect their items. For any inquiries about delayed or lost luggage, the airline’s baggage services are also available within the terminal to provide assistance. - For Transit Passengers:
Transit passengers who wish to explore Nairobi while waiting for their connecting flight can use the Left Luggage service available at JKIA for a fee. Passengers can store their luggage securely while they explore the city and later retrieve it before their onward journey. For more information on left luggage facilities, visit the KAA Information Desks within the terminal.
1. Lost and Found Office
JKIA’s Lost and Found office, located in the Arrivals Building, is the primary point of contact for passengers who have lost items within the airport. Passengers can report lost property and inquire about recovered items. The office operates in coordination with airline services to track and return items efficiently.
2. Reporting Lost Luggage
Passengers who have lost luggage can visit the baggage claim office in the Arrivals terminal to report their missing items. The airline baggage services will assist in tracing the lost luggage, providing passengers with a file reference number to track their baggage through the airline’s system.
3. Delayed or Missing Luggage
If your luggage has been delayed or did not arrive with your flight, report it to the baggage services desk. The airline will work to locate your luggage and notify you when it arrives. Most airlines offer luggage delivery services to your local address once the bag is recovered.
4. Luggage Claim Process
To claim lost or delayed luggage, passengers should visit the baggage claim desk and present their baggage tags and identification. The luggage will be held in the baggage bay until it is claimed. For transit passengers, there is also a Left Luggage facility for temporary storage.
5. Contact and Assistance
Passengers can contact the Lost and Found office via phone or visit in person to check on the status of their lost items. Additionally, Information Desks are available throughout the airport to direct passengers and provide assistance.
- P.O Box 19001 (00501) Nairobi Kenya
- +254-020-6822111/6611000/6612000
- +254 722 205 061/2/3/4/5/6/7/8
6. Recovering Lost Property
Recovered items are securely stored at the Lost and Found office until the rightful owner can collect them. Provide a detailed description of the lost item, including where it was last seen, to increase the chances of recovery.
7. Handling Lost Baggage Claims
Passengers can file lost baggage claims with the airline’s baggage services desk. Upon reporting, a reference number is issued to track the luggage. The airline will notify the passenger when the luggage is located, and arrangements will be made for collection or delivery.
8. Baggage Recovery for Transit Passengers
Transit passengers who may leave the airport for a city tour can store their luggage at the Left Luggage facility available at JKIA. This service allows passengers to explore Nairobi without the burden of carrying their luggage. Fees apply, and more details can be obtained at the Information Desks.
9. Contact Lost and Found
For more information or to report missing items, passengers can call the Lost and Found hotline or visit the office directly. Airline-specific inquiries can also be handled through the baggage claim office.
- P.O Box 19001 (00501) Nairobi Kenya
- +254-020-6822111/6611000/6612000
- +254 722 205 061/2/3/4/5/6/7/8
Get more contact info on KAA’s webpage here or reach out to respective NBO Airlines.
Consider Hala Nairobi – Lost Luggage Recovery Service Provider
Hala Nairobi is a third-party luggage management service at Jomo Kenyatta International Airport (JKIA), offering comprehensive luggage recovery, storage, and delivery solutions for passengers arriving in Nairobi. With over 10 years of experience, Hala Nairobi provides a seamless experience for travelers by facilitating lost luggage retrieval, personalized delivery, and secure storage options.
Key Services:
- Lost Luggage Enquiries and Facilitation: Hala Nairobi operates a 24/7 call center, located at Terminal 1D, to assist passengers with lost luggage from any airline landing at JKIA. They provide updates on missing luggage status and can arrange personalized retrieval and delivery.
- Land and Leave Service: Passengers can skip the hassle of waiting for luggage at the baggage belts. Hala Nairobi’s team retrieves, clears, and delivers luggage to a preferred address, giving passengers the freedom to leave the airport immediately after immigration.
- Baggage Storage: Ideal for passengers with long layovers, Hala Nairobi offers CCTV-monitored luggage storage at Terminal 1D. Stored luggage undergoes security scans and weight checks for safety.
- Luggage Pickup with Check-in Assistance: For convenience, Hala Nairobi picks up luggage from a passenger’s home, hotel, or office and handles the check-in process at JKIA, allowing travelers to focus on other tasks before heading to the airport.
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Hala Nairobi is recognized for its efficient and secure baggage management, making air travel more convenient and stress-free for passengers. The company operates around the clock, providing 24/7 service every day of the week, including holidays.
Inquiries and Follow-up:
If passengers cannot locate their belongings immediately, they may follow up on their lost property at the Lost and Found office or contact the KAA through their helpline. This service ensures that passengers can continue their travels without unnecessary delays or concerns over lost items.
Airline Support for Lost and Delayed Baggage:
In cases where baggage has been delayed or misplaced by an airline, JKIA provides support through airline-specific baggage services desks located in the terminal. Passengers are required to file a report with the airline’s desk and will be given a file reference number to track their baggage. For delayed luggage, the airline will often arrange for it to be delivered to the passenger’s local address once located.
Kenya Airways Lost, Stolen, or Damaged Luggage:
In case of lost, stolen, or damaged luggage, Kenya Airway’s Lost and Found office works closely with passengers and security to recover the items as it states on its website. For further assistance, the airline baggage service desks in the terminal can provide support for claims or compensation for lost or damaged items. You can track your baggage checked in with Kenya Airways using WorldTracer.Aero website.
You can track lost baggage online if you have a file reference number or call +254-20-3274747.
Get more details on KQ’s lost and found on their Baggage Info webpage.
For Jambojet’s Lost and Found at JKIA, contact +254 711 024 545 or refer to JamboJet’s FAQ webpage
JKIA’s Lost and Found services offer a seamless process for recovering lost items, ensuring that travelers can retrieve their belongings quickly and with minimal disruption to their journey. It’s highly recommended to keep track of your personal items and report any losses immediately for the best chance of recovery.