Four Points by Sheraton Nairobi Airport - JKIA

Visitors intending to reach the official website should visit kaa.go.ke

The Four Points by Sheraton Nairobi Airport is a highly-rated hotel located within Jomo Kenyatta International Airport (JKIA), offering convenience, comfort, and modern amenities. This hotel is particularly popular with transit passengers, business travelers, and anyone seeking a luxurious stay at the airport.

Overview

Location: The hotel is strategically located within the JKIA complex, a 5-minute drive from the terminals.
Style: A contemporary hotel with elegant interiors and international standards of hospitality.
Key Offerings: Rooftop pool, 24-hour dining options, state-of-the-art gym, and conference facilities.

Facilities and Services

Rooms and Suites:
- Spacious, soundproofed rooms with modern decor.
- Features include plush bedding, rainfall showers, ergonomic workspaces, and high-speed Wi-Fi.
- Categories include Standard Rooms, Deluxe Rooms, and Executive Suites.
Dining:
- Marketplace: All-day dining restaurant offering an international buffet and à la carte options.
- Tazama Rooftop Bar and Grill: Serves grilled dishes, local and international cuisine, with panoramic views of Nairobi National Park.
- 24/7 room service for added convenience.
Amenities:
- Rooftop Infinity Pool: Overlooks the park and airport, providing a relaxing retreat.
- Fitness Center: Open 24/7, equipped with modern cardio and weight-training equipment.
- Business and Conference Facilities: Meeting rooms and a business center suitable for corporate events.
- Free Airport Shuttle: Operates on demand, making it ideal for transit passengers.
Accessibility:
- Located less than 3 km from JKIA terminals.
- Close to attractions such as Nairobi National Park, Giraffe Centre, and Karen Blixen Museum for guests with layovers.
Wellness Services:
- Spa services for relaxation and rejuvenation.
- Concierge assistance to arrange local tours and safaris.

Prices/Rates

The Four Points by Sheraton Nairobi Airport offers rooms starting at approximately $158 to $186 per night, as noted on Booking.com here and on trip.com here. The trip.com rate of $158 is a discount from the usual $186.

Tripadvisor This rate includes access to amenities such as the rooftop pool, fitness center, and complimentary airport shuttle service. Please note that prices may vary based on room type, booking platform, and seasonal demand. For the most accurate and up-to-date pricing, it is recommended to consult the hotel’s official website or contact their reservations department directly.

Reviews

Pros

Proximity to Jomo Kenyatta International Airport
- Highlight: Most reviewers praised the hotel’s location within the airport vicinity, making it highly convenient for layovers, early flights, or transit travelers.
- Detail: The airport shuttle service is appreciated for its reliability and punctuality.
Cleanliness and Modernity
- Highlight: Guests frequently commend the spotless cleanliness of the rooms and public areas, with emphasis on the modern decor and high-quality furnishings.
- Detail: The bathrooms, linens, and overall room maintenance are often highlighted as exceeding expectations.
Exceptional Dining
- Highlight: The rooftop restaurant and bar receive high praise for the variety, quality, and presentation of dishes, as well as the spectacular views of Nairobi National Park and the airport.
- Detail: Guests particularly enjoy the breakfast buffet, which is described as varied and freshly prepared.
Comfort and Amenities
- Highlight: The soundproofed rooms ensure a peaceful stay despite the proximity to the airport. Comfortable beds, strong air conditioning, and blackout curtains contribute to a restful environment.
- Detail: The rooftop pool and fitness center are appreciated as relaxing and well-maintained facilities.
Professional and Friendly Staff
- Highlight: Reviewers frequently highlight the staff’s courteous and professional demeanor, noting their responsiveness to guest needs and warm hospitality.
Smooth Check-In and Check-Out Process
- Highlight: The check-in and check-out processes are praised for being seamless, even during late-night or early-morning arrivals and departures.

Cons

Inconsistent Service Quality
- Issue: While the majority of guests found the service excellent, a minority reported slow responses to requests, especially during peak occupancy.
- Detail: A few guests mentioned delays in room service or challenges in coordinating airport shuttle pick-ups.
Price Perception
- Issue: Some reviewers feel that the cost of accommodation and dining is relatively high compared to other options in Nairobi.
- Detail: While most justify the pricing due to location and service, others mention that additional costs (e.g., meals, drinks, airport shuttle fees for short trips) can feel excessive.
Noise Levels
- Issue: Despite the soundproofing, a small number of guests reported occasional noise from the hallways or common areas, particularly during busy periods.
- Detail: Events or gatherings in the rooftop bar sometimes caused minor disturbances for rooms located nearby.
Limited Late-Night Dining Options
- Issue: Guests arriving late at night occasionally found the dining options to be limited, particularly for those who prefer à la carte meals.
- Detail: Some expressed a desire for more accessible 24-hour room service options.
Pool and Gym Size
- Issue: While amenities like the rooftop pool and gym are appreciated, a few reviewers note that these spaces can feel small or crowded during peak hours.
Wi-Fi Connectivity Issues
- Issue: A small number of guests reported intermittent Wi-Fi connectivity problems, particularly in certain rooms or during peak usage times.

Analyzing more recent reviews of the Four Points by Sheraton Nairobi Airport on TripAdvisor provides a comprehensive understanding of guest experiences. Below is a detailed overview highlighting key aspects of the hotel:

1. Cleanliness and Comfort

Positive Feedback: Guests frequently commend the hotel’s cleanliness and modern design, noting well-maintained rooms and common areas. The ambiance is described as inviting and conducive to relaxation.
Negative Feedback: Some reviews mention issues with room readiness upon check-in, indicating occasional lapses in housekeeping efficiency.

2. Proximity to the Airport

Positive Feedback: The hotel’s location within the Jomo Kenyatta International Airport complex is highly praised for its convenience, especially for travelers with early flights or layovers.
Negative Feedback: A few guests have reported challenges with the airport shuttle service, including delays and coordination issues.

3. Service Quality

Positive Feedback: Many guests highlight the professionalism and friendliness of the staff, appreciating attentive service and prompt assistance.
Negative Feedback: Some reviews point out inconsistencies in service, particularly during peak times, with mentions of slow response rates and occasional disorganization.

4. Dining Experience

Positive Feedback: The rooftop restaurant receives accolades for its diverse menu and quality of food, offering both local and international cuisines. The ambiance, coupled with views of Nairobi National Park, enhances the dining experience.
Negative Feedback: A few guests express concerns over the pricing of meals, feeling that certain dishes are overpriced relative to portion sizes.

5. Amenities

Positive Feedback: Amenities such as the rooftop pool and fitness center are well-received, providing guests with leisure and wellness options during their stay.
Negative Feedback: Some guests have noted that the pool area can become crowded during peak hours, affecting the overall experience.

6. Value for Money

Positive Feedback: Many travelers feel that the hotel’s offerings justify the cost, citing the combination of location, amenities, and service quality.
Negative Feedback: A segment of guests believes that certain services, particularly dining, are priced higher than expected, suggesting a need for better value alignment.

Conclusion The Four Points by Sheraton Nairobi Airport is lauded for its strategic location, modern facilities, and generally high service standards. While most guests have positive experiences, there are areas highlighted for improvement, such as service consistency and value perception in dining. Prospective guests can anticipate a comfortable stay with convenient access to the airport, complemented by a range of amenities.

Expert Tips for Guests Considering Four Points by Sheraton Nairobi Airport

After analyzing reviews on TripAdvisor and Booking.com, here is a curated list of expert tips to help you make the most of your stay at Four Points by Sheraton Nairobi Airport:

1. Make Use of the Free Airport Shuttle Service

Tip: Confirm your airport shuttle arrangements with the hotel in advance to ensure timely pick-up or drop-off. Some guests have reported occasional delays with last-minute requests.
Advice: Provide your flight details when booking to streamline the process.

2. Best for Layovers and Early Flights

Tip: The hotel is ideal for short stays, especially for those with early flights or long layovers. It’s located just minutes from Jomo Kenyatta International Airport.
Advice: If you have time to relax, enjoy the rooftop pool or the restaurant overlooking Nairobi National Park.

3. Book Rooms Facing Away from the Rooftop Bar

Tip: If you’re a light sleeper, request a room away from the rooftop bar to avoid occasional noise from evening events.
Advice: While most rooms are soundproofed, quieter sections are better for ultimate rest.

4. Plan for Dining Costs

Tip: Meals at the hotel’s restaurant are highly rated but can be expensive compared to Nairobi’s city center options.
Advice: If you’re on a budget, consider dining options at the airport or elsewhere in the city for variety.

5. Enjoy the Breakfast Buffet

Tip: Book a package that includes breakfast—it’s highly praised for its wide selection of fresh and international dishes.
Advice: Arrive early to enjoy the buffet in a relaxed atmosphere before morning rush hour begins.

6. Pack an Adapter

Tip: The hotel uses the standard UK-style square plugs (13A). If you’re traveling from a region with different plug types, bring an adapter or purchase one at the duty-free shops within the airport.
Advice: Charging stations with USB ports are also available in common areas and some rooms.

7. Take Advantage of the Rooftop Amenities

Tip: The rooftop pool, bar, and lounge offer a great space to relax with views of Nairobi National Park and the airport.
Advice: Visit during sunset for the best ambiance and a peaceful experience.

8. Request Early Check-In or Late Check-Out in Advance

Tip: If your flight schedule doesn’t align with standard check-in/check-out times, contact the hotel to request flexibility.
Advice: The staff is generally accommodating, but it’s best to arrange this early to avoid disappointment.

9. Explore the Gym and Spa

Tip: The hotel’s gym is well-equipped for a quick workout, and the spa offers services for relaxation after long flights.
Advice: Schedule spa appointments in advance, especially during busy travel seasons.

10. Confirm Room Details Upon Booking

Tip: Verify the room type and amenities included in your booking, especially if you require extra beds or specific views.
Advice: Higher floors often provide better views and are more private.

11. Be Prepared for Slight Congestion

Tip: Although close to the airport, the hotel is located along a busy road, and Nairobi traffic can delay trips to the city center.
Advice: Allow extra travel time if heading into Nairobi for business or sightseeing.

12. Leverage Marriott Bonvoy Membership

Tip: If you’re a Marriott Bonvoy member, take advantage of points, room upgrades, or discounts available to loyalty members.
Advice: Always provide your membership details when booking to ensure benefits are applied.

13. Verify Wi-Fi Connectivity

Tip: While most guests enjoy reliable Wi-Fi, some report intermittent issues. If you need strong connectivity, request assistance from the staff.
Advice: Test the connection upon arrival and ask for a booster or alternative solution if needed.

14. Perfect for Business Travelers

Tip: The hotel is well-equipped with meeting rooms, a business center, and seamless airport access, making it highly convenient for corporate stays.
Advice: Use the quiet lounges for work and schedule any meetings in advance to reserve space.

15. Consider Safari Extensions

Tip: The hotel’s location near Nairobi National Park makes it a great starting point for safaris or wildlife experiences.
Advice: Ask the concierge for recommendations on guided tours or private park excursions.

Conclusion

The Four Points by Sheraton Nairobi Airport is a top-tier option for travelers seeking convenience, comfort, and modern amenities near Jomo Kenyatta International Airport. Guests can expect excellent cleanliness, comfortable rooms, and professional service. While some may find the prices higher than expected, the strategic location and luxurious facilities generally justify the cost. Addressing minor service delays and enhancing dining flexibility could further elevate the guest experience.

This balanced analysis provides prospective guests with a clear understanding of what to expect, ensuring informed decision-making.