Four Points by Sheraton Nairobi Airport

Visitors intending to reach the official website should visit kaa.go.ke

The Four Points by Sheraton Nairobi Airport is a highly-rated hotel located within Jomo Kenyatta International Airport (JKIA), offering convenience, comfort, and modern amenities. This hotel is particularly popular with transit passengers, business travelers, and anyone seeking a luxurious stay at the airport.

Four Points by Sheraton Nairobi Airport is one of the two true in-airport hotels at Jomo Kenyatta International Airport (JKIA). Sitting inside the secure airport complex near Terminals 1A–1E, it’s designed for ultra-convenient layovers, very early flights, and business stopovers where time, reliability, and security matter most. Expect professional service, modern rooms, a rooftop pool and bar with runway views, and an efficient 24/7 airport shuttle that runs on a fixed schedule.

Overview

Four Points by Sheraton Nairobi Airport is a purpose-built, in-terminal–area business hotel located inside the JKIA security perimeter on the Airport South Road side near Terminals 1 and 2. Opened in late 2017, it was the first internationally branded on-airport hotel at Jomo Kenyatta International Airport (JKIA). It is designed for the modern traveler seeking efficiency, convenience, and comfort, particularly for red-eye arrivals, overnight transits, and early-morning departures.

Address & Contacts

Four Points by Sheraton Nairobi Airport
9042/1044 Tower Avenue, Jomo Kenyatta Intl Airport, Nairobi, Kenya, 1158-00606
Tel: +254 709-760000
Website Link: Marriott

Rooms and Capacity:

The hotel features approximately 172 guest rooms, including King, Twin, and Suite options. The interior design is clean and modern, with ergonomic workspaces, reliable Wi-Fi, and premium soundproofing. Meeting rooms and small business spaces make it suitable for short-term corporate stays or airline crew layovers.

Proximity and Shuttle Services:

Located inside the airport perimeter, Four Points offers a five-minute transfer time to the main terminals via dedicated service roads. It operates a complimentary 24-hour shuttle that is on-demand, meaning guests can request pickup at any time rather than relying on fixed schedules. The shuttle typically meets arriving passengers just outside customs and ensures a smooth transfer to the hotel. This proximity eliminates delays caused by Mombasa Road traffic or extra security checkpoints—making it particularly ideal for travelers catching early or connecting flights.

Airport Shuttle: Complimentary/ $0.00 – Round Trip
Reservation Required: +254 0740-031199

Food and Facilities:
Four Points combines practicality with comfort, offering multiple dining options such as a lobby-level international restaurant and a rooftop bar with panoramic views of the runway and Nairobi National Park. The property also includes a small rooftop pool, a modern gym, a wellness spa (Olakira Luxe Spa), and meeting facilities totaling more than 15,000 square feet. These amenities balance business functionality with leisure touches, appealing to both short-stay professionals and leisure transit passengers.

Comparative Analysis:

Against Crowne Plaza Nairobi Airport (IHG):
Crowne Plaza, opened in 2018 with 144 rooms, also sits within the JKIA compound and provides a similar 24-hour shuttle service. While both hotels cater to international travelers, Four Points focuses on efficiency and quick turnaround, with shorter check-in times and frequent shuttle runs—ideal for travelers with tight flight schedules. Crowne Plaza, on the other hand, excels in wellness and leisure with its spa, rooftop pool deck, and broader dining variety.
Against Off-Airport Options (Hilton Garden Inn, Eka, 67 Airport Hotel, Panari):
These properties, though often competitively priced, sit outside the security perimeter along Mombasa Road. Transfers can be unpredictable due to traffic and police checks. Four Points’ location within the airport grounds offers a decisive advantage for those who prioritize punctuality and ease of movement.

Expert Summary:
For travelers seeking efficiency, security, and convenience, Four Points by Sheraton Nairobi Airport remains one of the most dependable choices. Its combination of a 2017 contemporary build, 172 rooms, free 24/7 shuttle, and five-minute access to terminals makes it ideal for short transits, business trips, or travelers with tight flight schedules. Crowne Plaza may appeal more to those with longer layovers who value spa facilities and extended leisure amenities, while Four Points is unmatched for its business-efficiency design and time certainty.

Four Points vs. Crowne Plaza Nairobi Airport – Comparative Summary

Feature	Four Points by Sheraton Nairobi Airport	Crowne Plaza Nairobi Airport (IHG)
Opening Year	2017	2018
Number of Rooms	172 rooms (King, Twin, Suites)	144 rooms (including day rooms)
Location	Inside JKIA perimeter near Terminals 1 & 2	Inside JKIA compound, 5-minute drive to terminals
Shuttle Service	Complimentary, 24-hour on-demand shuttle	Complimentary, 24-hour round-trip shuttle
Transfer Time to Terminals	5 minutes (internal service road)	5–7 minutes depending on pickup
Dining Options	The Marketplace Restaurant and Tazama Rooftop Bar	Kitchen 9, Sky View Rooftop Bar, Aroma Café, Velocity Sports Bar
Leisure Amenities	Rooftop pool, gym, wellness spa (Olakira Luxe), business center	Rooftop pool, spa with sauna and steam, full fitness center, lounge areas
Noise and Comfort	High soundproofing, blackout curtains	Soundproof rooms, quiet design with thicker insulation
Parking	Complimentary on-site parking	Complimentary, limited spaces
Target Travelers	Business travelers, transits, airline crew, early departures	Longer layovers, wellness-focused travelers, families
Unique Strengths	Inside-perimeter location, rapid shuttle service, efficient business design	Day-use rooms, wider F&B range, enhanced spa and leisure spaces
Guest Feedback Summary	Praised for shuttle reliability, cleanliness, and proximity to gates	Praised for friendly service, spacious rooms, and comfort amenities

Bottom Line:
Both hotels are outstanding within JKIA, but they cater to slightly different needs. Four Points excels in speed, reliability, and business efficiency, making it the go-to choice for short transits or same-day departures. Crowne Plaza stands out for comfort, amenities, and spa facilities, appealing to travelers with longer layovers or those seeking rest and rejuvenation between flights. Together, they form the twin anchors of Nairobi’s airport hospitality scene, with Four Points delivering precision and proximity, and Crowne Plaza offering comfort and calm.

Location: The hotel is strategically located within the JKIA complex, a 5-minute drive from the terminals.
Style: A contemporary hotel with elegant interiors and international standards of hospitality.
Key Offerings: Rooftop pool, 24-hour dining options, state-of-the-art gym, and conference facilities.

Fast Facts

Location: Inside JKIA perimeter, 3–7 minutes by hotel shuttle from Terminals 1A–1E (traffic and security flow dependent).
Transfer: Complimentary 24/7 shuttle; typically every 30–45 minutes, with on-demand runs during off-peak.
Noise: Good soundproofing in rooms; mild aircraft noise is possible at the rooftop pool/bar.
Check-in/out: 24-hour reception; day-use rooms often available (subject to occupancy).
Facilities: Rooftop pool and bar (runway views), all-day dining restaurant, lobby bar, 24/7 fitness room, small spa, meeting rooms, reliable Wi-Fi.
Who it suits: Flyers with very late/early flights, short business trips, families needing certainty with transfers, and aviation enthusiasts (rooftop spotting).

Facilities and Services

Rooms and Suites:
- Spacious, soundproofed rooms with modern decor.
- Features include plush bedding, rainfall showers, ergonomic workspaces, and high-speed Wi-Fi.
- Categories include Standard Rooms, Deluxe Rooms, and Executive Suites.
Dining:
- Marketplace: All-day dining restaurant offering an international buffet and à la carte options.
- Tazama Rooftop Bar and Grill: Serves grilled dishes, local and international cuisine, with panoramic views of Nairobi National Park.
- 24/7 room service for added convenience.
Amenities:
- Rooftop Infinity Pool: Overlooks the park and airport, providing a relaxing retreat.
- Fitness Center: Open 24/7, equipped with modern cardio and weight-training equipment.
- Business and Conference Facilities: Meeting rooms and a business center suitable for corporate events.
- Free Airport Shuttle: Operates on demand, making it ideal for transit passengers.
Accessibility:
- Located less than 3 km from JKIA terminals.
- Close to attractions such as Nairobi National Park, Giraffe Centre, and Karen Blixen Museum for guests with layovers.
Wellness Services:
- Spa services for relaxation and rejuvenation.
- Concierge assistance to arrange local tours and safaris.

Rooms & Current Rate Snapshot

All rooms include air-conditioning, strong Wi-Fi, blackout curtains, laptop safes, tea/coffee, rain shower (some with tub), and high-quality bedding.

Room Type	Typical Occupancy	Example Price Band (KES, incl. taxes/fees)	Breakfast Options
Traditional Twin (28 m²)	1–2	35,129–44,557	Room-only or breakfast-included variants
Traditional King (28 m²)	1–2	35,129–44,557	Room-only or breakfast-included variants
King Suite (42 m²)	1–3	48,851–67,158	Room-only or breakfast-included variants

Notes:

Breakfast add-on shown around KES ~3,229 in sample.
Both non-refundable and free-cancellation options appear; pick based on flight certainty.
Suites add a separate seating area and more storage—useful for families or longer layovers.

Dining & Dietary Needs

All-day restaurant: International buffet and à la carte; very early breakfast is common to catch dawn departures.
Rooftop bar & grill: Signature spot with runway views, sundowners, and grills.
Lobby café/bar: Quick bites, coffee, and grab-and-go.
Dietary range: Consistent selection of vegetarian, seafood/chicken mains, and halal-friendly prep upon request; staff handle gluten-free and lactose-free requests with advance notice.
Room service: Typically 24/7 with a trimmed late-night menu.

Prices/Rates

The Four Points by Sheraton Nairobi Airport offers rooms starting at approximately $158 to $186 per night, as noted on Booking.com here and on trip.com here. The trip.com rate of $158 is a discount from the usual $186.

Tripadvisor This rate includes access to amenities such as the rooftop pool, fitness center, and complimentary airport shuttle service. Please note that prices may vary based on room type, booking platform, and seasonal demand. For the most accurate and up-to-date pricing, it is recommended to consult the hotel’s official website or contact their reservations department directly.

Reviews

Pros

Proximity to Jomo Kenyatta International Airport
- Highlight: Most reviewers praised the hotel’s location within the airport vicinity, making it highly convenient for layovers, early flights, or transit travelers.
- Detail: The airport shuttle service is appreciated for its reliability and punctuality.
Cleanliness and Modernity
- Highlight: Guests frequently commend the spotless cleanliness of the rooms and public areas, with emphasis on the modern decor and high-quality furnishings.
- Detail: The bathrooms, linens, and overall room maintenance are often highlighted as exceeding expectations.
Exceptional Dining
- Highlight: The rooftop restaurant and bar receive high praise for the variety, quality, and presentation of dishes, as well as the spectacular views of Nairobi National Park and the airport.
- Detail: Guests particularly enjoy the breakfast buffet, which is described as varied and freshly prepared.
Comfort and Amenities
- Highlight: The soundproofed rooms ensure a peaceful stay despite the proximity to the airport. Comfortable beds, strong air conditioning, and blackout curtains contribute to a restful environment.
- Detail: The rooftop pool and fitness center are appreciated as relaxing and well-maintained facilities.
Professional and Friendly Staff
- Highlight: Reviewers frequently highlight the staff’s courteous and professional demeanor, noting their responsiveness to guest needs and warm hospitality.
Smooth Check-In and Check-Out Process
- Highlight: The check-in and check-out processes are praised for being seamless, even during late-night or early-morning arrivals and departures.

Cons

Inconsistent Service Quality
- Issue: While the majority of guests found the service excellent, a minority reported slow responses to requests, especially during peak occupancy.
- Detail: A few guests mentioned delays in room service or challenges in coordinating airport shuttle pick-ups.
Price Perception
- Issue: Some reviewers feel that the cost of accommodation and dining is relatively high compared to other options in Nairobi.
- Detail: While most justify the pricing due to location and service, others mention that additional costs (e.g., meals, drinks, airport shuttle fees for short trips) can feel excessive.
Noise Levels
- Issue: Despite the soundproofing, a small number of guests reported occasional noise from the hallways or common areas, particularly during busy periods.
- Detail: Events or gatherings in the rooftop bar sometimes caused minor disturbances for rooms located nearby.
Limited Late-Night Dining Options
- Issue: Guests arriving late at night occasionally found the dining options to be limited, particularly for those who prefer à la carte meals.
- Detail: Some expressed a desire for more accessible 24-hour room service options.
Pool and Gym Size
- Issue: While amenities like the rooftop pool and gym are appreciated, a few reviewers note that these spaces can feel small or crowded during peak hours.
Wi-Fi Connectivity Issues
- Issue: A small number of guests reported intermittent Wi-Fi connectivity problems, particularly in certain rooms or during peak usage times.

Analyzing more recent reviews of the Four Points by Sheraton Nairobi Airport on TripAdvisor provides a comprehensive understanding of guest experiences. Below is a detailed overview highlighting key aspects of the hotel:

1. Cleanliness and Comfort

Positive Feedback: Guests frequently commend the hotel’s cleanliness and modern design, noting well-maintained rooms and common areas. The ambiance is described as inviting and conducive to relaxation.
Negative Feedback: Some reviews mention issues with room readiness upon check-in, indicating occasional lapses in housekeeping efficiency.

2. Proximity to the Airport

Positive Feedback: The hotel’s location within the Jomo Kenyatta International Airport complex is highly praised for its convenience, especially for travelers with early flights or layovers.
Negative Feedback: A few guests have reported challenges with the airport shuttle service, including delays and coordination issues.

3. Service Quality

Positive Feedback: Many guests highlight the professionalism and friendliness of the staff, appreciating attentive service and prompt assistance.
Negative Feedback: Some reviews point out inconsistencies in service, particularly during peak times, with mentions of slow response rates and occasional disorganization.

4. Dining Experience

Positive Feedback: The rooftop restaurant receives accolades for its diverse menu and quality of food, offering both local and international cuisines. The ambiance, coupled with views of Nairobi National Park, enhances the dining experience.
Negative Feedback: A few guests express concerns over the pricing of meals, feeling that certain dishes are overpriced relative to portion sizes.

5. Amenities

Positive Feedback: Amenities such as the rooftop pool and fitness center are well-received, providing guests with leisure and wellness options during their stay.
Negative Feedback: Some guests have noted that the pool area can become crowded during peak hours, affecting the overall experience.

6. Value for Money

Positive Feedback: Many travelers feel that the hotel’s offerings justify the cost, citing the combination of location, amenities, and service quality.
Negative Feedback: A segment of guests believes that certain services, particularly dining, are priced higher than expected, suggesting a need for better value alignment.

Conclusion The Four Points by Sheraton Nairobi Airport is lauded for its strategic location, modern facilities, and generally high service standards. While most guests have positive experiences, there are areas highlighted for improvement, such as service consistency and value perception in dining. Prospective guests can anticipate a comfortable stay with convenient access to the airport, complemented by a range of amenities.

Getting There & The Shuttle (What to Expect)

Pick-up: After immigration and baggage claim, proceed to the hotel pick-up bay outside your arrival terminal; the van is branded “Four Points.” If unsure, call the hotel front desk once you reach curbside.
Frequency & timing: Regular loops 24/7; peak periods (late evening international banks and early-morning departures) can see higher demand—allow an extra 15–20 minutes buffer.
Reliability (review patterns): High overall; occasional delays coincide with terminal congestion or security holds. Staff will usually coordinate by WhatsApp/phone if a loop is running behind.
Private transfer: Can be arranged if you prefer a direct pick-up time (helpful for families or bulky gear).

What Guests Consistently Like (Review Themes)

Pros

Unbeatable convenience for late arrivals/early departures—no city traffic risk.
Rooftop pool & bar with runway views (unique for Nairobi).
Professional, fast check-in even at 2–4 a.m.
Clean, modern rooms with strong water pressure and reliable AC.
Soundproofing good for sleep despite proximity to aprons.
Breakfast service hours align with first departures; solid coffee.

Cons

Rates are airport-premium vs. off-airport hotels.
Rooftop can be breezy/noisy during busy nighttime movements.
Peak-time shuttle may bunch; rare 10–20 min waits when terminals are congested.
Pool is sized for a dip vs. laps; rooftop seating can fill at sunset.

Noise, Sleep & Room Selection

Runway/airside rooms: fun views for spotters; request higher floors for vistas (trade-off: faint ambient noise when windows are opened).
Courtyard/garden-facing: quietest; best for light sleepers.
Floors: Higher floors get more light and better separation from vehicle noise.
Bedding: Firm-leaning mattresses; extra pillows and toppers available on request.

Business & Family Use

Business: Quick print/scan, small meeting rooms, and quiet corners for calls. Wi-Fi is stable enough for large attachments and video calls.
Families: Cribs on request; connecting rooms available (book early). Suites add sofa seating; staff can arrange early breakfast boxes and child-friendly meals.
Fitness & wellness: 24/7 fitness room; compact spa for express treatments between flights.

Safety & Security

Inside JKIA’s secure perimeter with controlled access; luggage screening at entry. Solo travelers and late-night arrivals report feeling safe walking from shuttle to lobby. Keep your passport, valuables, and boarding pass handy for quick morning departures.

Practical Tips from JKIairport.com

Match your rate type to your risk: If your inbound flight is tight or subject to changes, pick free-cancellation.
Shuttle buffer: For morning flights, aim to leave the hotel 2.5–3 hours before departure (international), 1.5–2 hours (domestic), adding 15–20 mins during peak waves.
Day-use strategy: If you land early and fly out late, request a day room (6–8 hours)—cheaper than overnight and includes shower + nap.
Rooftop timing: Sunset views are prime; arrive 30–45 mins early to secure a table.
Light sleepers: Request non-airside, higher floor, and use the white-noise fan in AC settings.

How It Compares (At a Glance)

Hotel (Airport Area)	Access from Terminals	Price Level	Stand-out Feature	Best For
Four Points by Sheraton (JKIA)	3–7 min shuttle (inside perimeter)	$$–$$$	Rooftop pool & runway views; very early breakfast	Layovers, aviation fans, business
Crowne Plaza Nairobi Airport (JKIA)	3–7 min shuttle (inside perimeter)	$$–$$$	24/7 gym, spa; quiet business vibe	Business travelers, ultra-early departures
Hilton Garden Inn Nairobi Airport (Mombasa Rd)	8–15 min shuttle (outside perimeter)	$$	Rooftop pool; strong value rooms	Value-seekers needing proximity

If minimizing transfer risk is your #1 priority (e.g., 06:00 international flight), Four Points’ in-perimeter location is hard to beat.

Frequently Asked Questions

Is the shuttle free?
Yes, typically complimentary both ways; confirm your flight number and terminal with the hotel so they slot you into the nearest loop.

How early is breakfast available?
A very early service is standard (with coffee/continental items), with hot stations following shortly after. Packed breakfast boxes on request.

Can I walk to the terminals?
No practical pedestrian route; use the shuttle due to airport road layouts and security controls.

Do they handle late-night arrivals?
Yes—24/7 check-in and room service. Expect a staffed front desk at any hour.

Is there aircraft noise at night?
Rooms are well soundproofed; most guests sleep fine. Noise is more noticeable at the rooftop during busy waves.

Do they offer halal or vegetarian options?
Yes—broad menus with vegetarian dishes; halal-friendly meal prep is available—notify ahead for specific requirements.

Are day rooms guaranteed?
Subject to occupancy. If essential, pre-arrange and align with your landing time.

Verdict

For travelers who want maximum convenience with minimal risk of delays, Four Points by Sheraton Nairobi Airport delivers the sweet spot: inside-airport location, reliable 24/7 shuttle, professional operations, and a rooftop pool/bar that doubles as the best plane-spotting perch in Nairobi. Add early breakfast, solid Wi-Fi, and business-friendly amenities, and you have a top JKIairport.com recommendation for both overnight layovers and tight turnarounds.

Expert Tips for Guests Considering Four Points by Sheraton Nairobi Airport

After analyzing reviews on TripAdvisor and Booking.com, here is a curated list of expert tips to help you make the most of your stay at Four Points by Sheraton Nairobi Airport:

1. Make Use of the Free Airport Shuttle Service

Tip: Confirm your airport shuttle arrangements with the hotel in advance to ensure timely pick-up or drop-off. Some guests have reported occasional delays with last-minute requests.
Advice: Provide your flight details when booking to streamline the process.

2. Best for Layovers and Early Flights

Tip: The hotel is ideal for short stays, especially for those with early flights or long layovers. It’s located just minutes from Jomo Kenyatta International Airport.
Advice: If you have time to relax, enjoy the rooftop pool or the restaurant overlooking Nairobi National Park.

3. Book Rooms Facing Away from the Rooftop Bar

Tip: If you’re a light sleeper, request a room away from the rooftop bar to avoid occasional noise from evening events.
Advice: While most rooms are soundproofed, quieter sections are better for ultimate rest.

4. Plan for Dining Costs

Tip: Meals at the hotel’s restaurant are highly rated but can be expensive compared to Nairobi’s city center options.
Advice: If you’re on a budget, consider dining options at the airport or elsewhere in the city for variety.

5. Enjoy the Breakfast Buffet

Tip: Book a package that includes breakfast—it’s highly praised for its wide selection of fresh and international dishes.
Advice: Arrive early to enjoy the buffet in a relaxed atmosphere before morning rush hour begins.

6. Pack an Adapter

Tip: The hotel uses the standard UK-style square plugs (13A). If you’re traveling from a region with different plug types, bring an adapter or purchase one at the duty-free shops within the airport.
Advice: Charging stations with USB ports are also available in common areas and some rooms.

7. Take Advantage of the Rooftop Amenities

Tip: The rooftop pool, bar, and lounge offer a great space to relax with views of Nairobi National Park and the airport.
Advice: Visit during sunset for the best ambiance and a peaceful experience.

8. Request Early Check-In or Late Check-Out in Advance

Tip: If your flight schedule doesn’t align with standard check-in/check-out times, contact the hotel to request flexibility.
Advice: The staff is generally accommodating, but it’s best to arrange this early to avoid disappointment.

9. Explore the Gym and Spa

Tip: The hotel’s gym is well-equipped for a quick workout, and the spa offers services for relaxation after long flights.
Advice: Schedule spa appointments in advance, especially during busy travel seasons.

10. Confirm Room Details Upon Booking

Tip: Verify the room type and amenities included in your booking, especially if you require extra beds or specific views.
Advice: Higher floors often provide better views and are more private.

11. Be Prepared for Slight Congestion

Tip: Although close to the airport, the hotel is located along a busy road, and Nairobi traffic can delay trips to the city center.
Advice: Allow extra travel time if heading into Nairobi for business or sightseeing.

12. Leverage Marriott Bonvoy Membership

Tip: If you’re a Marriott Bonvoy member, take advantage of points, room upgrades, or discounts available to loyalty members.
Advice: Always provide your membership details when booking to ensure benefits are applied.

13. Verify Wi-Fi Connectivity

Tip: While most guests enjoy reliable Wi-Fi, some report intermittent issues. If you need strong connectivity, request assistance from the staff.
Advice: Test the connection upon arrival and ask for a booster or alternative solution if needed.

14. Perfect for Business Travelers

Tip: The hotel is well-equipped with meeting rooms, a business center, and seamless airport access, making it highly convenient for corporate stays.
Advice: Use the quiet lounges for work and schedule any meetings in advance to reserve space.

15. Consider Safari Extensions

Tip: The hotel’s location near Nairobi National Park makes it a great starting point for safaris or wildlife experiences.
Advice: Ask the concierge for recommendations on guided tours or private park excursions.

Conclusion

The Four Points by Sheraton Nairobi Airport is a top-tier option for travelers seeking convenience, comfort, and modern amenities near Jomo Kenyatta International Airport. Guests can expect excellent cleanliness, comfortable rooms, and professional service. While some may find the prices higher than expected, the strategic location and luxurious facilities generally justify the cost. Addressing minor service delays and enhancing dining flexibility could further elevate the guest experience.

This balanced analysis provides prospective guests with a clear understanding of what to expect, ensuring informed decision-making.