Visitors intending to reach the official website should visit kaa.go.ke
Jomo Kenyatta International Airport (JKIA) in Nairobi provides a range of passenger facilities aimed at enhancing the comfort and convenience of travelers. Whether you are on a long layover, traveling with children, or just need a quiet space, JKIA’s facilities are designed to meet your needs. This expert guide covers everything from rest zones to showers and family-friendly amenities to make your experience at JKIA as seamless as possible.
Rest Zones at JKIA – Where to Relax Between Flights
For passengers with long layovers or those waiting for connecting flights, JKIA offers dedicated rest zones where you can relax and recharge. These zones are equipped with comfortable seating, quiet environments, and, in some areas, reclined chairs that allow you to take a nap while you wait for your flight.
- Locations:
Rest zones are primarily located in Terminal 1A and Terminal 1E near the gates. They provide a peaceful environment away from the hustle and bustle of the busy terminal. - Facilities:
Most rest zones feature padded chairs and lounges, and some areas offer USB charging points for electronic devices. While there are no fully-equipped sleeping pods, the seating is designed for rest, with dim lighting to create a more relaxing atmosphere. - Expert Tip:
If you’re traveling during peak hours, be sure to grab a spot early, as these areas can fill up quickly. For a more premium experience, consider accessing one of the paid airport lounges.
Baby Care Facilities at JKIA – Family-Friendly Tips
While Jomo Kenyatta International Airport (JKIA) offers a wide range of amenities, one notable gap is the absence of dedicated baby care facilities. Unfortunately, parents traveling with infants will need to use the general restrooms for diaper changes and other baby care needs.
Though the restrooms are generally clean and equipped with basic facilities, they may not offer the privacy or comfort of a designated baby care room. Parents should plan accordingly and consider bringing their own portable changing mats or essentials to make the experience smoother. For nursing, it’s best to seek out quieter areas of the terminal or use the airport lounges if available.
Prayer Rooms at JKIA – Find Your Quiet Space
JKIA provides dedicated prayer rooms for travelers seeking a peaceful place to worship or reflect. These rooms are available to passengers of all faiths and are designed to offer a serene environment amid the busy airport.
- Locations:
Prayer rooms are located in Terminal 1A (departures) and Terminal 1E, accessible to both domestic and international travelers. - Facilities:
The rooms are quiet and include space for ablution (washing) before prayers, as well as areas for meditation and reflection. Prayer mats are available, and the rooms are equipped with clear signage to guide passengers. - Expert Tip:
For those with tight connections, the prayer rooms are easy to access and offer a peaceful retreat. Be mindful of prayer room etiquette, which includes maintaining silence and cleanliness.
Charging Stations at JKIA – Stay Connected
Staying connected while traveling is essential, and JKIA ensures that passengers have access to charging stations throughout the terminal. Whether you need to charge your phone, tablet, or laptop, there are multiple locations where you can plug in and power up your devices.
- Locations:
Charging stations are available throughout Terminal 1A, 1C, and 1E. You can find them in the rest zones, near seating areas by the gates, and in some cafes and lounges. - Facilities:
Stations are equipped with both USB ports and standard power outlets. Some seating areas also feature built-in charging points, allowing you to relax while powering up. - Expert Tip:
Charging stations near the gates tend to get crowded during peak hours, so it’s a good idea to charge your devices in quieter areas, such as the rest zones or cafes. Consider carrying a portable power bank to avoid delays in case you can’t find an open spot.
Showers at JKIA – Stay Fresh on the Go
After a long flight, nothing beats the chance to freshen up with a shower. JKIA provides shower facilities for passengers, allowing you to recharge and feel refreshed before your next flight.
- Locations:
Shower facilities are available in some of the premium lounges, including Kenya Airways Simba Lounge and Pride Lounge in Terminal 1A. Unfortunately, there are no public showers outside the lounge areas, so access to these facilities may require lounge entry. - Facilities:
The lounges offer clean and well-maintained shower areas with towels, toiletries, and hair dryers. Some lounges even provide luxury amenities like spa services. - Expert Tip:
If you have a long layover and would like to use the showers, consider purchasing day access to one of the lounges. For frequent travelers, a Priority Pass membership can grant you access to multiple lounges worldwide, including those at JKIA.
Lockers at JKIA – Store Your Belongings Safely
JKIA offers a secure and convenient luggage storage facility, allowing travelers to safely store their belongings while in transit or exploring Nairobi. The facility operates 24 hours a day, ensuring accessibility at any time.
How to Use the Service:
- Step 1: Documentation: Fill out the necessary documentation when dropping off your luggage.
- Step 2: ID Requirements: Provide a copy of your passport or another valid form of identification.
- Step 3: Disclaimer: You will need to sign a disclaimer acknowledging the terms of service.
- Cost: The standard cost is KSH 300 or approximately US$ 4 per bag per day.
- Retrieval: To retrieve your luggage, you’ll need to present both your ID and the receipt given at drop-off.
- Lost or Damaged Luggage: In case of lost, stolen, or damaged items, passengers can visit the Lost & Found office located in the Arrivals Building.
Additional Luggage Storage Options at JKIA:
- Airail Star: Comprehensive 24/7 luggage storage with additional services like delivery, meet-and-greet, and secure monitoring for €10 per day.
- Luglockers: Flexible luggage storage across Nairobi with delivery and meet-and-greet options; pricing and hours vary by location.
- Stasher: 24/7 luggage storage near JKIA with no size restrictions, insurance up to $1,300, and easy online booking for $10.90/day.
- Umbato Safaris: Affordable, no-frills luggage storage within JKIA at $10 per bag for up to 24 hours, ideal for short-term needs.
Read more on Luggage and Storage at JKIA here.
Conclusion
With a range of passenger facilities, JKIA caters to the needs of travelers from all walks of life. From rest zones and prayer rooms to baby care and charging stations, the airport ensures that your journey is as comfortable as possible. Whether you’re on a layover, traveling with family, or just need a place to relax, these facilities provide all the essentials to make your time at JKIA enjoyable and hassle-free.
For those seeking extra comfort, the premium lounges offer additional amenities like showers, comfortable seating, and high-end dining options. Be sure to explore these services the next time you pass through JKIA!
FAQs on JKIA Passenger Facilities
Here are some frequently asked questions about passenger facilities at Jomo Kenyatta International Airport (JKIA) that cover additional topics not already covered above. Each answer provides expert insights to help travelers better understand the available services.
1. Is there free Wi-Fi at JKIA?
Yes, JKIA offers free Wi-Fi throughout the terminal areas. Passengers can connect by selecting the “JKIA Free Wi-Fi” network and following the prompts to access the internet. Wi-Fi is available in lounges, waiting areas, and rest zones. Note that there may be time limits on the free service, after which paid options are available.
2. Are there luggage trolleys available at JKIA?
Yes, luggage trolleys are available at JKIA free of charge. You can find them near the baggage claim area, check-in counters, and parking areas. These trolleys are ideal for moving heavy luggage through the terminal.
3. Is there medical assistance available at JKIA?
Yes, JKIA has medical facilities and first aid services available for passengers. Below are the details from official KAA webpage titled Port Health;
PORT HEALTH CONTACTS
Telephone Medical Emergency: 0705164724
Office: 0773053845/0776183068
email: porthealthservicsjkia@health.go.ke
You can also read more details on this KAA page on Special Assistance. There is also KQ Medical Center at opposite Port Health within JKIA Parking complex, ground floor and at Pride Center, Embakasi – off Airport North Road. Get more details on this KQ Medical Center Profile-PDF
4. Can I get assistance for passengers with reduced mobility?
Yes, JKIA offers special assistance services for passengers with reduced mobility. These services include wheelchair assistance, dedicated lanes, and priority boarding. It is recommended to inform your airline in advance to ensure assistance is arranged upon arrival or departure.
5. Are there currency exchange services at JKIA?
Yes, there are several currency exchange bureaus at JKIA, located in Terminals 1A, 1C, and 1E, as well as in the arrivals and departures halls. The bureaus operate 24/7, and ATMs for local and foreign currency withdrawals are also available throughout the airport.
6. Are there food and dining options available 24/7 at JKIA?
Yes, JKIA has several dining options that operate 24/7. You can find a variety of restaurants, cafes, and fast-food outlets in both the arrivals and departures areas. Popular choices include Java House, KFC, and other local and international food outlets.
7. Can I access an airport lounge without a business or first-class ticket?
Yes, passengers can access some lounges at JKIA even without a business or first-class ticket. Lounges like the Kenya Airways Simba Lounge and Pride Lounge in Terminal 1A offer paid entry for economy class passengers. Additionally, travelers with Priority Pass or other lounge membership cards can access certain lounges.
8. Is there a lost and found service at JKIA?
Yes, JKIA provides a lost and found service. If you lose an item within the terminal, you can visit the lost and found desk, typically located near the baggage claim area in Terminal 1A. It is advisable to report any lost items immediately and provide detailed descriptions to facilitate recovery.
9. Are there shower facilities available for economy class passengers?
Shower facilities are mainly available in the premium lounges at JKIA, such as the Simba Lounge and Pride Lounge in Terminal 1A. Economy class passengers can access these lounges for a fee, which includes the use of shower facilities. There are no public showers outside the lounges.
10. Can I store luggage at JKIA for more than a day?
Yes, you can store luggage at JKIA for extended periods using the secure lockers available in Terminal 1A and Terminal 1E. The lockers are charged based on the duration of storage, and daily rates are available. It’s important to check the locker availability and pricing at the airport.