Kenya Airways Msafiri Lounge

The Kenya Airways Msafiri Lounge in Terminal 1D at JKIA provides basic amenities such as snacks, alcoholic beverages, Wi-Fi, and reading materials. However, it lacks premium facilities like showers, flight monitors, and private rooms.

Reviews suggest that while the lounge offers basic comforts, there are areas needing significant improvement, particularly in terms of food quality and overall service standards. This lounge is suitable for domestic travelers seeking a simple and quiet place to relax before their flights.

Location

• Terminal: Terminal 1D, Inside Security
• Address: Jomo Kenyatta International Airport (NBO), Nairobi, Kenya
• Directions: Located in the Domestic Departure Area. Passengers need to clear security and have a boarding pass for a domestic flight from Terminal 1D to access the lounge.

Operating Hours

• Open: 5:00 AM to Midnight

Overview

The Kenya Airways Msafiri Lounge offers a comfortable environment for domestic travelers at JKIA. This lounge provides essential amenities to ensure a pleasant wait for your flight, focusing on convenience and basic comforts.

Complimentary Amenities

The following amenities are provided at no additional cost to enhance the traveler experience:

• Snacks: A variety of light refreshments available throughout the day.
• Spirits & Liquor: A selection of complimentary alcoholic beverages.
• Beer & Wine: Complimentary beers and wines.
• Wi-Fi: Free high-speed internet access for connectivity needs.
• Newspapers & Magazines: A selection of local and international publications.
• TVs: Multiple television screens with a variety of channels.
• Non-Smoking: The lounge is a non-smoking area, ensuring a clean and healthy environment.

Not Available Amenities

The following amenities are not available at Msafiri Lounge:

• Premium Food: No premium food options beyond complimentary snacks.
• Showers: No shower facilities available.
• Spa Services: No spa services provided.
• Flight Monitors: No real-time flight information screens.
• Private Rooms: No private rooms for rent.
• Children’s Area: No dedicated area for children.
• Conference Rooms: No conference room facilities.
• Internet Terminals: No public internet terminals.
• Printers & Copiers: No printing or copying services.
• Telephones: No telephone services.
• Smoking Area: No designated smoking area within the lounge.
• Shoe Shine: No shoe shine services.
• Gym: No gym facilities.
• Clothes Press: No clothes pressing services.

Access

• Eligibility: The lounge is accessible to Kenya Airways Premier World Business Class passengers, international first and business class passengers departing on or connecting to/from a same-day international flight operated by a SkyTeam member, SkyTeam Elite Plus members, and day pass holders. A day pass costs USD 20 or its equivalent in Kenyan Shillings.

Reviews of KQ’s Msafiri Lounge

Pros

1. Spirits & Liquor:
   • Complimentary alcoholic beverages are available, which is a highlight for many travelers looking to relax with a drink before their flight​.
2. Friendly Staff:
   • The staff is generally praised for being courteous and helpful, which contributes positively to the overall experience.
3. Convenient Location:
   • The lounge is conveniently located in Terminal 1D, making it easily accessible for domestic travelers within the terminal​
4. Wi-Fi and Reading Materials:
   • Complimentary Wi-Fi, along with a selection of newspapers and magazines, are appreciated by travelers who need to stay connected or pass the time while waiting for their flights​​.

Cons

1. Poor Food Quality:
   • Several reviews mention that the food quality is subpar, with specific complaints about the sandwiches and other snacks being of poor quality​.
2. Limited Amenities:
   • The lounge lacks several amenities such as premium food options, showers, private rooms, and a children’s area, which can make it less appealing compared to other lounges that offer more comprehensive services​.
3. Warm Beverages:
   • There have been complaints about beverages, including sodas and beers, being served warm, which detracts from the overall enjoyment of the lounge’s offerings​.
4. Crowded at Times:
   • The lounge can become quite crowded, especially during peak travel times, which impacts the comfort and availability of seating​.
5. Inconsistent Service:
   • While some users praise the staff, others have noted inconsistencies in service quality, with occasional reports of inattentive or unhelpful staff​​.
6. Security Concerns:
   • One review mentioned issues with internet security, indicating that their devices were hacked while using the lounge’s Wi-Fi. This is a significant concern for travelers relying on secure internet access​

Read more reviews below:

• LoungeBuddy
• LoungeReview